FAQ
Q. Where are you located?
A. We’re in a bungalow at 11010 Rockville Pike, Rockville, MD 20852. There is free parking in our lot which is shared with Java Nation. All spaces in the lot are available for both Hank Dietle’s Tavern and Java Nation. If the lot is full there is street parking available on Edson Lane, which is a 5-minute walk north on Rockville Pike. The North Bethesda Metro Station is .7 miles or a 15-minute walk. Ride On Route 46 stops in front of Hank Dietle’s Tavern.
Q. What forms of payment do you accept?
A. We accept cash, debit, credit and Apple pay. Credit card payments are subject to a 3% fee.
Q. Do I have to buy my ticket ahead of time?
A. Many of our shows are not ticketed, some are donation-based and some have a cover at the door. For ticketed shows we recommend that you buy ticket(s) in advance to ensure admission. Advance tickets are available on on our website via Eventbrite. Check our website or sign up for our email list to get information about admission to our shows. We do not sell advance tickets at the venue.
Q. Can I reserve seats?
A. We do not sell reserved seats. If you have a handicap or physical limitation, please reach out to Sarah@hankdietles.net or Gina@hankdietles.net to request seating.
Q. Is your venue ADA accessible and do you have handicapped seating?
A. Yes, we are ADA accessible; we have a ramp at the rear of the building. Please call 240-512-3077 in advance to arrange. We don’t have separate handicapped seating; however, we do our best to arrange for seating for our customers who are handicapped and require seating.
Q. Can I bring my child to a show?
A. Children who are accompanied by an adult are welcome. Children are not permitted to sit at the bar and may not be in the venue after 11pm.
Q. If a show is advertised as sold out, will there be tickets available at the door?
A. If the show is listed as sold out, there are no more tickets available.
Q. If I buy a ticket to a show and can’t make it, can I request a refund?
A. We do not refund tickets; all ticket sales are final.
Q. If I buy a ticket to a show and can’t make it, can I transfer it to a friend?
A. The instructions for allowing someone else to use your ticket is HERE on EventBrite.
Q. If a show is canceled, will I get a refund?
A. Yes. If a show is canceled, you will automatically receive a refund. If a show is postponed or rescheduled, you will receive an email notification with the new show date and will be able to request a refund by a specified date. If you choose to keep your tickets, the tickets will be honored at the rescheduled show.
Q. What is an all-seated show?
A. Certain shows are listening shows. Standing and/or dancing is not permitted at these shows.
Q. Can I record the band using my tripod?
A. Tripods are not permitted on the dance floor. Tripods cannot obstruct walkways or the audience’s view. We reserve the right to refuse the use of a tripod.
Q. Who do I contact to book my band?
A. Please contact our talent buyer, Lisa White at bookings@hankdietles.net. We receive a high volume of booking emails and are unable to reply to all of them in a timely manner. Feel free to email again if you haven’t received a reply.
Q. Can I rent your space for my party?
A. Yes! We rent our space when possible. If we can, we would be happy to host your special occasion. Please email Gina Cocco at gina@hankdietles.net for rates and availability.
Q. Is it ok to bring cake to celebrate a birthday?
A. It depends on the scheduled event. Please notify us via the “Contact Us” link on our website, providing at least 48 hours notice if you’d like to bring a cake. We reserve the right to refuse cake requests based on the nature of our programming. Our focus is on the needs of the artists and ensuring an enriching musical experience for all of our patrons.
Q. Can I bring my own food or beverages?
A. Our food menu is available HERE. Given our menu is limited, we do allow outside food. No snacks: peanuts/popcorn/chips, etc. as they are available for sale. We do not permit outside beverages of any kind, including water.
Q. Do you have a lost and found?
A. Yes. Please notify us via the “Contact Us” link if you believe you lost an item at the venue. Any items not claimed after 7 days will be donated.
Q. Do you have ear plugs?
A. Yes, we have complimentary ear plugs at the bar.
Q. Do you have a coat check?
A. There is a coat rack near the bar if you’d like to hang your coat at your own risk. Please remember to take it with you!